shipping policy

Shipping Policy

Thank you for shopping with us! We strive to deliver your order as quickly and safely as possible. Please read our shipping policy below for more details on our process and services.

1. Processing Time

  • Orders are typically processed within 1-2 business days after payment is received.

  • Processing times may vary during peak seasons or sales events. Please allow for extra time during these periods.

2. Shipping Methods & Delivery Times

  • At Harper & Matilda Boutique, we proudly offer reliable shipping to customers across Australia.

    Estimated delivery time: 7–12 business days

    Please note that delivery times exclude weekends and public holidays and may vary depending on your location.

    Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your parcel every step of the way.

    While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to high order volumes, carrier disruptions, weather conditions, or holiday periods.

    We appreciate your patience and understanding and are committed to ensuring your order reaches you as quickly as possible.

3. Shipping Costs

  • We offer free shipping on all orders 

4. Shipping Restrictions

  • Some items may have shipping restrictions due to size or other factors. If this applies to your order, we will notify you immediately.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can track the status of your order by using the tracking number provided.

  • Please allow 24-48 hours for the tracking information to update after your order has been dispatched.

6. Missing or Lost Packages

  • If your package is marked as delivered but you have not received it, please check with your local carrier or postal service for further assistance.

  • If the package is still missing, please contact our customer support team at support@harperandmatilda.com . We will help investigate the issue.

7. International Shipping

  • For international orders, additional duties, taxes, and fees may apply depending on your country’s customs regulations. These charges are the responsibility of the customer.

  • Delivery times for international shipments can vary, typically ranging from 7-21 business days, depending on the destination.

8. Address Accuracy

  • Please ensure that your shipping address is accurate and complete to avoid delays or errors. We are not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.

9. Returns & Exchanges

  • For information on returns or exchanges, please visit our [Returns & Exchanges Policy Page].

If you have any further questions, please feel free to contact our customer service team at [Insert Contact Info]. We are happy to assist you!

Thank you for choosing Harper& Matilda . We look forward to serving you again!